![]() In April 2020, the economists of the World Trade Organization estimated that world trade would decrease by 13%–32% in 2020 because of the global disruption of normal economic activities and lives caused by the COVID-19 pandemic (WTO, 2020a).Īlthough supply chain management during a crisis has been studied effectively in operations management literature, this type of catastrophe (i.e., influencing almost all industries of all countries) has not occurred in recent years. For small companies, a survey completed on April 4, 2020, reported that mass layoffs and closures had already occurred a few weeks into the crisis (Bartik et al., 2020). ![]() Fortune ( 2020) reported that as of February 21, 2020, 94% of the companies listed on the Fortune 1000 list were experiencing supply chain disruptions owing to COVID-19. In addition to public health effects and medical pressure, the unexpected and rare pandemic has caused a ripple effect on global economics, and severely damaged the supply chains worldwide (Queiroz et al., 2020 Verma & Gustafsson, 2020). Since the announcement of the first case in late 2019, it has caused over 991,000 deaths and infected over 32.7 million individuals worldwide as of Septem(WHO, 2020b). The coronavirus/SARS-CoV-2 (COVID-19) outbreak was declared as a “public health emergency of international concern” on Janu(WHO, 2020a). ![]() Our study provides an example of using practical operational indicators to analyze supply chain resilience, and suggests firms pay attention to operational flexibility and collaboration beyond supply chains to deal with a large-scale supply chain disruption, such as the COVID-19 outbreak. Moreover, the entire market scenario in China was effectively controlled through the joint efforts of multiple firms, the government, and the entire Chinese society. In particular, the existing intelligent platforms and the delivery procedures were modified slightly but promptly to deal with specific disruptions. To summarize, the pandemic caused exceptional demand and severe logistical disruptions in China, and JD.com has handled well its supply chain management in response based on its integrated supply chain structure and comprehensive intelligent platforms. , this study analyzes the impact of the pandemic on supply chain resilience, summarizes the challenging scenarios that retailing supply chains experienced in China, and presents the practical response of JD.com throughout the pandemic. Using quantitative operational data obtained from JD.com. Online e-commerce platforms, which interact directly with various industries and service numerous consumers, have become remarkable interfaces to observe the impacts of the pandemic on supply chains. ![]() The coronavirus/SARS-CoV-2 (COVID-19) outbreak has caused severe supply chain disruptions in practically all industries worldwide. ![]()
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